Returns & Refunds

Last updated: August 8, 2026

1. Return Window

You may return eligible items within 14 days of delivery. To start a return, contact us at owlcache@zohomail.com with your order number and the reason for return. Returns without prior contact may be refused.

2. Eligibility

• Items must be unused, unopened, and in original packaging with all tags and accessories intact.
• Blind boxes and mystery items are non-returnable once opened.
• Pre-order items are non-refundable after production has begun (see Pre-order Policy).
• Items marked as final sale are non-returnable.

3. Defective, Damaged, or Wrong Items

If your item arrives defective, damaged, or is not what you ordered, contact us within 7 days of delivery at owlcache@zohomail.com with your order number, a description, and clear photos. We will arrange a free replacement or a full refund including original shipping costs.

4. Refund Process & Timeline

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days after approval. Your card issuer may take additional time to post the refund.

5. Return Shipping

Return shipping is paid by the buyer unless the return is due to our error, a defect, or damage on arrival. We recommend a tracked shipping service; we are not responsible for items lost in transit on the way back to us.

6. Contact

Questions? Email owlcache@zohomail.com or use the chat widget on our website.