Shipping & Duties

Last updated: August 8, 2026

1. Processing Time (not delivery time)

Orders are processed within 1–7 business days (excluding weekends and holidays). This is the time it takes to prepare and dispatch your order — it is not the delivery time.

For popular items with limited stock, pre-orders, or products requiring extra production time, processing may take up to 6 weeks in the worst case. The estimated processing time is stated on each product page. Estimates are for reference only and are not a guarantee.

2. Delivery Time

We ship worldwide with tracked delivery. After dispatch, orders typically arrive within 10–15 business days, depending on your location and the shipping method selected at checkout.

3. Shipping Costs

Shipping is calculated at checkout based on destination, weight, and size. Free shipping promotions, when active, apply to eligible destinations and order values as stated in the offer.

4. Import Duties, Taxes & Customs

Import duties, VAT, GST, or other customs fees are not included in the product price or shipping cost unless explicitly stated. These charges may be collected by your local customs authority upon delivery and are the buyer's responsibility. Customs policies vary by country.

5. Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can also track your order on our Track Order page with your order number and email.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, contact us within 7 days of the expected delivery date at owlcache@zohomail.com with your order number and photos of the damage. We will file a claim with the carrier and arrange a replacement or refund as applicable.

7. Address Errors

Please verify your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the buyer. If you spot an error, contact us immediately at owlcache@zohomail.com and we will do our best to update it before dispatch.

8. Contact

Questions? Email owlcache@zohomail.com or use the chat widget on our website.