Política de envío

Last updated: August 30, 2026

Tracked international shipping from China to destinations worldwide.

1. Worldwide Shipping

OwlCache provides worldwide shipping from China. Final shipping methods and charges are shown at checkout. Shipping options may vary depending on the destination, product type, package weight, package dimensions, postal code, and applicable transportation restrictions.

2. Processing Time

In-stock items are normally prepared and dispatched within 7 business days after payment is confirmed. Weekends and public holidays are not counted in this preparation period.

For pre-order, made-to-order, or supplier-sourced items, production time and delivery from the supplier to the OwlCache warehouse are included in the total processing period. These items follow the estimated release, production, or warehouse-arrival timeline shown on the product page or confirmed in the customer's quote.

International transit time begins only after the order has been dispatched.

3. Shipping Partners

OwlCache uses tracked international shipping services selected according to the destination, parcel weight, package dimensions, product type, and current route availability. The international carrier and final-mile delivery company may be different. A specific carrier cannot be guaranteed unless it has been confirmed before dispatch.

Customer-facing services may be shown as Tracked Standard Shipping, Tracked Express Shipping, or Destination-Specific Shipping.

4. Shipping and Transit Time

Estimated transit time varies by destination and shipping service. Many standard tracked shipments arrive within approximately 7–18 business days after dispatch. Some remote or long-haul destinations may require approximately 15–30 business days. Express and destination-specific shipping services may have different estimates.

Transit time begins after the parcel has been dispatched. It does not include order processing, pre-order production, supplier-to-warehouse delivery, or time before the parcel is handed to the international carrier.

Delivery estimates are not guaranteed and may be affected by customs clearance, carrier delays, public holidays, peak seasons, severe weather, flight availability, address problems, or other circumstances outside OwlCache's control.

5. Shipping Rates and Volumetric Weight

Shipping charges are calculated according to the destination, shipping service, product type, parcel weight, and package dimensions. Carriers may calculate shipping using the greater of the parcel's actual weight and volumetric weight. The volumetric-weight formula varies by shipping service. Final shipping options and charges are shown at checkout or confirmed before shipment.

6. Free Shipping

Free Standard Shipping is available on qualifying orders of US$29.90 or more. Final shipping options and charges are shown at checkout.

7. Tracking

All customer-facing shipping methods include tracking. After your order has been dispatched, OwlCache will send a shipping confirmation email containing the available tracking information.

Tracking may take several business days to update after a shipping label is created or after the parcel is handed to the carrier. A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.

8. Customs, Duties and Taxes

Import duties, VAT, GST, customs fees, clearance fees, or other local charges may apply depending on the destination. Any charges collected by OwlCache will be clearly shown before payment. Charges not collected by OwlCache may be assessed by the destination country, customs authority, or delivery company and are the customer's responsibility.

OwlCache provides accurate shipment and product information for customs declaration. Customs authorities may inspect, delay, reassess, return, or refuse a parcel according to local regulations.

9. Address Changes

Please contact OwlCache as soon as possible if you need to change a shipping address. We will try to update the address before dispatch, but an address change cannot be guaranteed once an order is being processed or has been handed to the carrier.

10. Failed Delivery, Rejection and Returned Parcels

If a parcel is returned, rejected, or cannot be delivered because of an incorrect or incomplete address, recipient unavailability, failure to collect the parcel, refusal of delivery, or unpaid customs charges, please contact OwlCache for review.

Where permitted by applicable law, the customer may be responsible for the original shipping charge, return charge, customs charge, storage charge, and any new shipping charge required for reshipment. Any available refund will be calculated after unrecoverable charges have been deducted.

11. Split Shipments

Orders containing both in-stock and pre-order items may be held until all items are available. OwlCache may choose to split an order when operationally appropriate.

If OwlCache initiates the split shipment, no additional shipping charge will be collected from the customer. If the customer requests a split shipment, an additional shipping charge may apply and will be confirmed before dispatch.

12. Shipping Restrictions

International shipping restrictions may apply to batteries, power banks, liquids, aerosols, perfumes, alcohol, powders, magnets, sharp objects, realistic weapon props, food, medicine, fragile items, oversized products, and other controlled materials.

Restrictions vary by destination and shipping service. OwlCache will contact the customer if an item requires a different shipping method or cannot be shipped as originally ordered.

13. Order Cancellation and Returns

Catalog orders may be cancelled for a full refund before dispatch. Please contact OwlCache as soon as possible with your order number.

Pre-order items may be cancelled for a full refund before dispatch. Pre-order items follow the estimated release, production, and dispatch timeline shown on the relevant product page.

After dispatch, change-of-mind cancellations or returns are generally not accepted where no mandatory statutory withdrawal right applies. This does not affect any consumer rights that cannot legally be excluded.

Personal Shopper requests follow separate purchase and cancellation rules. See Personal Shopper for details.

14. Related Policies and Contact

See our Returns & Refunds and Pre-order Policy for complete terms. Questions? Email support@owlcache.com or use the chat widget on our website.